Terms of Service

Effective date: [6 October 2026]

These terms set out the agreement between your business and us when you use SalesPeep. We have tried to keep them clear and fair. Please read them carefully - by creating a workspace or using the service, you agree to them.

1. About these terms

These Terms of Service (“Terms”) are an agreement between SalesPeep (“SalesPeep”, “we” or “us”) and the business or organisation that registers for the service (“Customer” or “you”). If you accept these Terms on behalf of a business, you confirm that you have the authority to do so.

Our Privacy Policy, Cookie Policy and Data Processing Agreement form part of these Terms. If you have signed a separate written agreement with us, that agreement takes priority where it conflicts with these Terms.

2. Key terms

• Service - the SalesPeep platform, including the web app, mobile app, Gmail extension, APIs and related support.
• Workspace - the separate, private environment created for your business.
• Users - the people you invite to your workspace, such as employees and contractors.
• Customer Data - all information that you or your Users put into the Service, such as leads, contacts, companies, deals, emails, documents and files.

3. Accounts and eligibility

The Service is for business use only. To register, you must be at least 18 years old and old enough to enter into a binding agreement. You agree to give us true, accurate and complete information when you sign up, and to keep it up to date. We recommend that you and your team sign up with your company email addresses. If we have reasonable grounds to believe that account information is false or misleading, we may suspend or close the account.

New registrations are reviewed before a workspace is activated, which normally takes one to two business days. We may decline a registration, for example where details cannot be verified or the intended use breaks these Terms.

You are responsible for your workspace and everything that happens in it. That includes choosing who to invite, giving them the right roles and permissions, and making sure they follow these Terms. Please keep sign-in details secure and tell us straight away at info@salespeep.com if you suspect any unauthorised access.

4. Plans, trials and fees

• Plans. The features, user limits and prices of each plan are shown on our Pricing page or in your order.
• Free plans and trials. We may offer a free plan or a free trial. At the end of a trial, you will need to choose a paid plan to keep using paid features. Free plans and trials are provided as they are, without any service commitment.
• Payment. Paid plans are billed in advance, monthly or yearly, for the period you choose. Prices do not include taxes, which will be added where required.
• Price changes. We will give you at least 30 days’ notice of any price change. New prices apply from your next billing period.
• Refunds. Fees already paid are not refundable, except where the law requires or where we say otherwise in writing.
• Late payment. If a payment is overdue, we may limit or suspend your workspace after giving you notice and a reasonable chance to pay.

5. Acceptable use

SalesPeep includes tools for email outreach and sequences. With those tools comes a responsibility to use them properly. You and your Users must not:

• Send spam or bulk unsolicited messages, or email people without a lawful basis under laws such as the GDPR, CAN-SPAM, CASL or similar rules;
• Upload or contact lists of people who have not agreed to hear from you, where their agreement is required;
• Send “junk mail”, chain letters or phishing messages;
• Use the Service for anything unlawful, deceptive, harassing or harmful, or to send content that is defamatory, abusive, threatening, obscene, discriminatory or that invades someone’s privacy;
• Share, resell or make the Service available to third parties, or offer a service based on it, without our written permission;
• Use another company’s name, logo or trademarks without their permission;
• Infringe anyone’s copyright or other intellectual property rights, or remove copyright notices or copy-protection from content;
• Upload viruses or malicious code, or try to break, overload or get around the security of the Service;
• Access another customer’s workspace or data, or try to;
• Copy, resell, reverse-engineer or build a competing product from the Service, except where the law allows it;
• Scrape the Service, or use automated tools to access it outside our published APIs;
• Store special category data (such as health data) or payment card numbers in the Service, unless we have agreed to it in writing.

If we reasonably believe the Service is being misused, we may suspend the affected Users or features. Where we can, we will contact you first.

6. Your data

You own your Customer Data. We do not claim any ownership of it. You give us permission to host, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Data Processing Agreement.

You are responsible for the accuracy of Customer Data and for having the rights and permissions needed to collect it and use it in the Service, including any notices and consents required by privacy laws. You can export your Customer Data at any time while your workspace is active.

Content you share. Some features let you send or share content outside your workspace, such as emails, email templates and document share links. You are responsible for that content and for making sure you do not make private information public by mistake. If we receive a complaint that content shared through the Service is unlawful or infringes someone’s rights, we may block or remove it. To report a copyright infringement, email info@salespeep.com.

7. Third-party services

The Service connects with other products, such as Gmail, Microsoft Outlook, Read.AI and WhatsApp. If you turn on an integration, you allow us to exchange data with that service on your behalf. Third-party services are governed by their own terms and privacy policies, and we are not responsible for how they work or for any changes they make that affect an integration.

8. AI features

AI features generate suggestions, drafts, summaries and reports automatically. AI output can be wrong, incomplete or out of date, so please review it before you rely on it or send it to anyone. You are responsible for how you use AI output. Use of AI features may be limited by your plan. Where you use your own AI provider key, that provider’s terms and charges also apply.

9. Our intellectual property

We own the Service, including its software, design, logos and documentation. Subject to these Terms and payment of the fees, we give you a non-exclusive, non-transferable right for your Users to use the Service for your internal business purposes during your subscription. If you send us ideas or feedback, we may use them freely, without any obligation to you.

10. Availability, support and changes

We work hard to keep the Service available and reliable, and we aim for 99.9% uptime. Occasionally we need to carry out maintenance; where possible we will schedule it outside normal business hours and give notice for planned downtime. Support is available by email, and we aim to reply within one business day.

We keep improving SalesPeep, so features may change over time. We will not make changes that materially reduce the core functionality of a paid plan during your current billing period.

Messages from us. Using the Service includes receiving service announcements and administrative messages, such as security alerts, billing notices and important updates. You cannot opt out of these, but you can unsubscribe from our newsletter and marketing emails at any time.

You are responsible for your own internet access and for the devices and browsers you use to access the Service.

11. Cancellation and termination

• By you. You can cancel at any time. Your cancellation takes effect at the end of your current billing period.
• By us. We may suspend or end your access if you seriously or repeatedly break these Terms, fail to pay, or if we are required to by law. Except in urgent cases, we will give you notice first.
• Your data after termination. After your workspace ends, you will have 30 days to request an export of your Customer Data. After that, we will delete it from our live systems within 90 days, unless the law requires us to keep it.

12. Confidentiality

Each of us may receive confidential information from the other. We each agree to protect the other’s confidential information with reasonable care, to use it only for the purposes of these Terms, and not to disclose it except to people who need to know it and are bound by similar duties, or where the law requires.

13. Warranties and disclaimers

We promise to provide the Service with reasonable skill and care and in line with its documentation. Apart from that, and to the extent the law allows, the Service is provided “as is” and “as available”. We do not promise that it will be error-free or uninterrupted, or that it will meet every requirement you have.

14. Limitation of liability

To the extent the law allows:

• Neither of us is liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill;
• Each party’s total liability arising from these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited, such as liability for fraud, or for death or personal injury caused by negligence.

15. Indemnity

You agree to defend and compensate SalesPeep against third-party claims that arise from your Customer Data, or from you or your Users breaking these Terms or the law - for example, by sending unlawful marketing emails through the Service.

16. Governing law and disputes

These Terms are governed by the laws of the country in which SalesPeep is registered. If a dispute arises, we will first try to resolve it in good faith by talking to each other. If that does not work, the dispute will be settled by the courts that have jurisdiction under those laws.

17. Changes to these Terms

We may update these Terms from time to time. If a change is significant, we will tell account owners by email or in the app at least 30 days before it takes effect. If you keep using the Service after that date, the updated Terms will apply. If you do not agree to them, you can cancel before they take effect.

18. General

• You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• If any part of these Terms is found to be unenforceable, the rest stays in effect.
• If we do not enforce a right straight away, we have not given it up.
• These Terms are the entire agreement between us about the Service.

19. Contact us

Questions about these Terms? We are happy to help.

SalesPeep
Website: www.salespeep.com
Email: info@salespeep.com