Stop losing IT requests in chat threads and inboxes

Record each request with the employee, the type of request and any details. Round Robin assignment shares new requests across your team so the work is spread evenly.

• Use custom request types such as Access, Laptop, Software and Account
• Round Robin assignment for new requests, or assign manually when needed
• Log requests from Gmail using the Chrome extension, without copying details by hand

Move requests across a Kanban board with stages like New, In Progress, Waiting and Done. Anyone on the team can see what is moving and what is stuck.

• Add reminders on requests that are waiting on a vendor or an approval
• Keep notes and emails on the request so the next person has context
• Use email templates to send standard instructions and updates to employees

Each employee has a contact record with every past request and its outcome. Reports and dashboards show how many requests are open, who owns them and how long they have been waiting.

• Look up an employee's past requests in a few clicks
• See open requests by stage, type or owner
• Create offboarding tasks so access is removed when someone leaves