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The work itself is rarely the issue. Problems start when requests come from everywhere and the follow-up depends on someone remembering.
SalesPeep isn't a dedicated maintenance system. It's a flexible CRM that service teams shape into a clear, shared record of requests, jobs and client conversations.
Log each maintenance request with the site, the contact who raised it, the priority and the type of work. A Kanban board then shows every job by stage, from Reported to Assigned, In Progress, Awaiting Parts and Completed.
Round Robin assignment passes new requests to technicians in turn, so nobody is overloaded and nothing sits unowned. Tasks and smart reminders bring scheduled maintenance back to the top of the list before it's due.
Chase contractor quotes and confirmations with email templates or automated email sequences that stop when the vendor replies. Keep tenants and clients informed with clear updates, all logged on the job through Gmail or Outlook sync.
A facility maintenance CRM works best when it reflects how your team actually runs. With SalesPeep you name the stages, set the reminders and decide who sees what, so requests stop slipping through and clients get answers without having to ask twice.
SalesPeep gives facilities teams the structure they need to manage repairs, service work, and preventive maintenance effectively.
No. SalesPeep is a CRM, so it doesn't include asset registers, parts inventory or meter readings. Teams use it to track requests, jobs, follow-ups and client communication, and some run it alongside a CMMS.
Yes, there is a mobile app. Technicians can check their assigned jobs, view history and add notes or update tasks while on site.
New requests are handed to the next person in your chosen group, in turn. Managers can still reassign a job manually when a specialist is needed.
You can create tasks and reminders with due dates for each site or client, such as quarterly inspections. When the date comes round, the assigned person is reminded to act.
Access depends on role. You can use owner, admin and read-only roles or set up custom roles, every change is recorded in an activity log, and contact email and phone fields are encrypted.
It depends on how many stages, sites and team members you're bringing in. Most of the work is naming your stages and adding your team, and we can guide you through it.
SalesPeep works with Gmail and Outlook and has a Gmail Chrome extension. If you need something else, talk to us and we'll give you a straight answer.
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